Professional Summary

Senior Knowledge Manager
I led Payscale’s enterprise knowledge function, owning strategy, governance, and execution across internal and customer-facing content. I modernized the knowledge ecosystem by implementing structured content standards, reducing large volumes of redundant legacy material, and establishing workflows that improved accuracy and findability. I built and maintained the organization’s KCS practices by defining workflows, coaching contributors, and embedding reuse, creation, and maintenance guidelines into daily operations. 

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Previous Roles
In the roles leading up to Senior Knowledge Manager, I built the foundation for Payscale’s knowledge program. I executed large-scale content creation and cleanup initiatives, authored and standardized support documentation, and introduced early governance patterns that helped reduce sprawl. I contributed significantly to early KCS adoption by modeling high-quality contribution behaviors, managing article lifecycle steps, and improving overall structure and usability of the knowledge base. As I progressed, I became a go-to resource for content quality, information architecture, and KCS methodology -- laying the groundwork for a mature, scalable, and operationally integrated knowledge practice.