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Kira Markey
📍Seattle, WA
KNOWLEDGE MANAGER
👋Hi there!
Welcome to my professional portfolio. Here's who I am, and what I do.
Knowledge Management leader with 10+ years of experience in SaaS/DaaS, HR tech, and customer operations. I've built and matured global knowledge ecosystems grounded in Knowledge-Centered Service (KCS) and data-driven content strategy, driving improvements in content creation, reuse, TTR, CSAT, and onboarding velocity.
I'm energized by:
💡Translating complex domains into clear, reusable content
🤝 Driving alignment across Support, Product, Engineering and GTM
⚡Creating resilient operational frameworks that scale
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